Purchased credits
Purchased credits are added after successful payment verification and do not expire under the current product policy. They are platform spending value and are not a bank deposit or cash balance.
Failed generations
When a provider reports a non-billable failure, reserved credits are released. If an upstream provider charges for a partially completed request, the final platform treatment must reflect the applicable provider billing and the circumstances shown in the generation receipt.
Manual payment mistakes
Duplicate transfers, incorrect amounts and verification problems should be reported through Support with the payment order and transaction reference. Refunds to the original payment channel are handled manually when approved.
Promotional credits
Promotional credits are non-transferable, not withdrawable and can be reversed when obtained through abuse or duplicate-account activity.